Potjie Information & Related Questions
How do I prepare my new potjie for cooking?
- Wash out thoroughly with boiling water and dry.
- Coat the inside with cooking oil (or vegetable fat) and heat until the pot begins to smoke.
- When cool enough, using a paper towel, wipe inside clean. Repeat until towel wipes clean.
- The potjie pot is now ready for use.
- The more you use it the better it becomes.
How do I store my potjie pot when not in use?
What is the difference between oil cured and enamel coating?
Our enamel range of potjies are fully coated on the inside and out, in a tough, durable vitreous enamel coating. These products therefore do not need any treatment or curing and will not rust. To preserve the enamel coating it is recommended that wooden utensils are used.
Can I buy a lid only for my potjie pot?
Do you have the dimensions of a No 3 potjie pot?
Where to Buy and Export Enquiries
Where can I purchase your products?
Please view our ‘Where to buy’ web page for a comprehensive list of our Distributors, Retailers and Wholesalers by Region. You can also purchase some products in our online shop.
Do you sell your products in Namibia?
Can I purchase your product for export?
What can I order online?
You can order from the selected range of enamel products that are available in our online shop. Should a product temporarily be out of stock, it will reflect as such and you will not be able to add it to your cart.
What are my payment options?
We have various payment options available when you check out. These include: PayFast, Master and Visa Credit Cards and debit cards and direct EFT.
Is it safe to shop with you?
We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential. Our online transactions are managed by PayFast, a highly reputable third party company that is 100% safe. PayFast is endorsed by all major South African banks, as well as by Visa and Mastercard.
How much does shipping cost?
Please see table below for shipping rates:
|Province||Minimum Rate (Up to 8kg)||Rates per Additional KG (8kg+)|
|Pretoria/Johannesburg Postal Codes||R53.13||R5.32/kg|
|All Other Provinces (Excluding Eastern Cape)||R95.51||R9.23/kg|
Prices quoted above exclude VAT at the prevailing rate.
Additional kg charges are rounded up to the nearest kg.
Do you ship internationally?
Currently, we only ship from our online shop to customers who live within South Africa.
Can I collect my order from your warehouse?
Our warehouse is not open to the public for collection of online purchases.
Which courier service do you use?
Our deliveries are facilitated by Skynet, a leading local courier.
Can I return an order?
Yes, should you wish to return anything bought from us online, please call 012 380 4601 or email email@example.com and we will gladly assist you.
You will be responsible for the shipping cost of the return and replacement. In line with the Consumer Protection Act, please note that we are under no obligation to refund a product that is not faulty.
How long do I have to return a product?
Products need to be returned in their original packaging, in a saleable condition and accompanied by the original tax invoice, within 7 days of purchase. Should a product be found to be defective after this period, it can still be returned subject to each product’s respective warranty.
What if I receive the wrong product?
This should not happen. However, in the unlikely event please email firstname.lastname@example.org – we will arrange to collect the item from you, investigate what went wrong, and promptly send you the correct product.
How can I find out when a product will be back in stock?
It is often difficult to say with certainty when products will be back in stock, so we advise you email us on email@example.com and leave your details so that we can contact you once the product is back in stock.
What is a defect?
A defect is an imperfection that renders the product un-useable.
Do you offer refunds?
We do not offer cash refunds.
What are the refund options available for a return?
The available options are dependent on the reason for the return, and include the following:
- Replacement of Defective Product – If you have received a product in a defective or damaged condition, you may request a replacement product at no shipping cost to you. Please email firstname.lastname@example.org
- Exchange / Refund – We do not offer cash refunds – if you want to return a product for exchange you may do so and choose another product of equal or higher value. You will be responsible for the additional cost in the item and for the shipping cost of the return and replacement. In line with the Consumer Protection Act, please note that we are under no obligation to refund a product that is not faulty.
How long does it take to process my return?
Once received by our warehouse, your return request will be processed within 3 – 7 working days.
Can I return sale products?
Yes, sale and promotional products can be returned.
Please note that you will be responsible for the additional shipping cost of the return and replacement, should it not be deemed a defective product.
Can I change my delivery address?
We unfortunately can’t make changes to your delivery address once payment has been received.
How do I track my parcel from the waybill received?
Follow the link below, enter your waybill no and press go.
Wholesale/ Reseller & Distributor Enquiries
Can I become a reseller of your products?
How do I apply for a credit facility?
Corporate Branding / Custom Products
Can you brand the Best Duty products with our company logo?
Can you produce a cast iron product to my specification with my company logo?
Yes we can. We have the manufacturing capability and expertise on site, to locally produce customised cast iron products with branding. Please follow this link to view a sample product produced for one of our happy customers.
Do you have any potjie recipes?
What are the trading times?
Friday 8:00 -14:00