Follow the steps below to ensure your new cast iron potjie is seasoned properly and ready for use:

• Thoroughly rinse the potjie with hot water to remove any dust
• Use a towel to dry the potjie completely.

Note: There must be no moisture left on the surface, as this can lead to rusting.

• Apply a thin layer of vegetable oil to the inside and outside of the potjie.
• Place the potjie on a stovetop/ over a fire and heat it slowly, gradually increasing the heat to a medium-high level for +-20 minutes.
• Remove the potjie from the heat source and let it cool naturally.

Note: Do not pour cold water on the hot potjie, as this can cause thermal shock and damage the potjie’s capabilities.

• Once cooled down, use a paper towel to wipe off any excess oil.
• Each time you cook with the potjie, it will continue to develop its own seasoning.

Before storing your potjie, remove any food residues by washing it with hot water and drying it over a heat source which will prevent moisture accumulation. Store your potjie with the lid off and with absorbent paper inside. Following these steps will help maintain your cast iron potjies’ quality and prevent rust.

To season a new cast iron potjie, rinse it with hot water to remove any debris, dry it thoroughly, and then apply a thin layer of cooking oil to the inside and outside of the potjie. Heat it gradually to allow the oil to penetrate the cast iron which will form a non-stick layer. Repeat this process a few times for better seasoning.

Click here for detailed step-by-step instructions on “How to Season your Cast Iron Potjie”.

Yes, you can use soap to clean your cast iron potjie. However, it’s recommended to use mild dish soap and avoid harsh abrasives or scrubbers that can damage the seasoning. After washing, dry the potjie thoroughly with a dry cloth and apply a thin layer of oil to protect it from moisture.

To remove rust from a cast iron potjie, scrub the affected area with a scrub brush or steel wool until the rust is removed. Rinse it thoroughly, dry it completely, and then re-season the potjie by applying a thin layer of oil and heating it.

Watch the video here.

It’s generally advisable to avoid using metal utensils with a cast iron potjie to prevent scratching or damaging the enamel coating or seasoning on your cast iron potjie. Instead, use wooden, silicone, or nylon utensils that are gentle on the surface.

Our traditional range of cast iron potjies are oil cured which means they have no coating other than a protective layer of vegetable oil to prevent rusting and to help with curing during storage.

Our enamel cast iron range of potjies are fully coated on the inside and out, in a tough, durable vitreous enamel coating. Therefore,these products doesn’t need any treatment or curing and will not rust. To preserve the enamel coating and the potjies’ appearance, we recommend using wooden, silicone or nylon cooking utensils.

Yes, we do sell the potjie lids seperately! If you’re interested in purchasing a potjie lid, you’re more than welcome to send an email to [email protected] and we will assist you!

For your convenience, the specifications of the potjies, including their weight, dimensions and volume are listed in the “Additional Information” section on the product view page.

Thank you for your interest in our products! You can purchase our products directly from our shop, where we offer secure online ordering and reliable shipping. Alternatively, you are welcome to contact us to find a Best Duty retailer closest to you!

Unfortunately, we do not deliver our products outside the South African border. We apologise for any inconvenience this may cause.

We don’t offer direct exports of our products. Our standard delivery process involves local delivery within the borders of South Africa. However, we can accommodate customers who wish to arrange their own transportation or use a transporter based in South Africa. We can deliver the purchased products to the designated transporter within South Africa, and from there, it would be the customer’s responsibility to manage the export process.

For more information, please send an email to [email protected], and we’ll happily assist you!

You can conveniently shop a variety of cast iron- and enamel potjies from our online store here. We offer a range of potjie sizes and styles, to suit different cooking needs, as well as potjie essentials making providing the ultimate potjie experience. Our cast iron potjies are known for their durability and excellent heat retention, while our enamel potjies combine the benefits of cast iron with an enamel coating for easy cleaning and maintenance. Happy shopping!

We offer a variety of convenient payment options at checkout. Our accepted payment options include:

• PayFast
• Direct EFT
• MasterCard
• Visa debit- and credit cards

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential. Our online transactions are managed by PayFast, a highly reputable third party company that is 100% safe. PayFast is endorsed by all major South African banks, as well as by Visa and Mastercard.

Please see table below for shipping rates:

Prices quoted above exclude VAT at the prevailing rate.
Additional kg charges are rounded up to the nearest kg.

Currently, we only ship from our online shop to customers who live within South Africa.

Unfortunately, our warehouse is not open to the public for the collection of online purchases. However, we strive to provide efficient and reliable delivery options to ensure that your order reaches you promptly and securely. If you have any specific concerns or questions regarding your order delivery, please feel free to contact our customer support team, and we’ll be happy to assist you further.

We partner with Cloud Logistics as our preferred courier service for delivering orders to our customers. Rest assured, Cloud Logistics have a strong track record of handling shipments with care, providing you with a seamless and reliable delivery experience.

Yes, we have a return policy in place to ensure customer satisfaction. If you wish to return something that you purchased online at www.bestduty.co.za due to the item you received being damaged or not what you ordered, please email [email protected] or call 073 951 6826 to request for the item(s) to be collected within 48 hours of receiving the goods.
We will exchange or refund a product provided that:

• There is valid proof of purchase, i.e. electronic invoice / receipt
• It is within 6 months of the original purchase date
• It is in its original packaging or condition

Please read our return policy for more details.

Products need to be returned in their original packaging, in a saleable condition and accompanied by the original tax invoice, within 7 days of purchase. Should a product be found to be defective after this period, it can still be returned subject to each product’s respective warranty.

[email protected] immediately. We will work swiftly to rectify the situation by arranging a return of the incorrect product and sending you the correct one as soon as possible. We strive to ensure a smooth and hassle-free shopping experience for our customers, and we appreciate your understanding and cooperation in resolving this issue.

You can reach out to us at [email protected] and inquire about the specific product you are interested in. Once the products are back in stock, we’ll be able to provide you with the latest information regarding its availability and restocking timeline.

A defect is an imperfection that renders the product un-useable.

We do not offer cash refunds.

• Replacement of Defective Product – If you have received a product in a defective or damaged condition, you may request a replacement product at no shipping cost to you. Please email [email protected]
• Exchange / Refund – We do not offer cash refunds – if you want to return a product for exchange you may do so and choose another product of equal or higher value. You will be responsible for the additional cost in the item and for the shipping cost of the return and replacement. In line with the Consumer Protection Act, please note that we are under no obligation to refund a product that is not faulty.

Once your return is received by our warehouse, the processing of your returns takes approximately 5 to 7 working days. During this time, we carefully inspect the returned item to ensure it meets the necessary criteria for a refund or exchange.

Please note that the exact processing time may vary depending on factors such as the volume of returns and the complexity of the return request. Rest assured, we are dedicated to resolving your return as efficiently as possible while maintaining the quality standards we uphold. 

We have a return policy in place that outlines the eligibility criteria and the process for requesting a refund.

We unfortunately can’t make changes to your delivery address once payment has been received.

To track your parcel, simply click on the link provided in the SMS you will receive once it is out for delivery, or email us containing the waybill information. The link will direct you to the tracking page where you can enter the waybill number or any other required information. This will provide you with updates on the status and location of your parcel throughout the delivery process.

We are always looking for passionate business partners in existing and new market sectors to sell and promote the iconic Best Duty & Chef Supreme brands. To explore the possibility of becoming a reseller, please send your business details and regional location to [email protected] and our sales team will be in touch with you.

Once our sales team have communicated our re-seller requirements they will connect you with our finance department who handle all credit applications for approval. Should you wish to become a reseller of our products please send your business details and regional locations to [email protected] and we’ll be in contact with you.

Yes, we offer branding options for Best Duty products for re-selling or gifts with your company logo. We understand the importance of promoting your brand identity and are pleased to provide customization services to meet your needs. Our team will guide you through the process, including the placement, size, and customization possibilities.

Unfortunately, we’re unable to produce cast iron products to individual specifications with your company logo. However, if you would like to explore alternative branding or customization options within our capabilities, please feel free to reach out to us at [email protected]. We’ll be happy to discuss available options and assist you in finding the best solution for your needs.

Yes we do! Click here for free mouth-watering potjie recipes that you can perfect in your Best Duty and Chef Supreme cookware. Additionally, we have provided a downloadable PDF Recipe Card for your convenience.

Yes, you can use a cast iron potjie on a glass-top stove. However, exercise caution to prevent dragging the potjie on the glass surface, as it can cause scratching.

To prevent food from sticking to your cast iron potjie, ensure that it is properly seasoned. Preheat the potjie before adding food, use enough cooking oil and allow the food to sear before stirring. Additionally, regularly maintaining the seasoning of the potjie also helps in creating a non-stick surface.

While cast iron is generally safe for use with acidic ingredients, prolonged exposure to highly acidic foods can potentially damage the seasoning of your cast iron and enamel coating. It’s recommended to avoid long simmering or storage of highly acidic dishes in your cast iron potjie.

To prevent rust, ensure that your cast iron potjie is completely dry before storing it. Apply a thin layer of oil to the surface to create a protective barrier against moisture. Store it in a cool, dry place, preferably with a paper towel or cloth between stacked pieces to prevent scratching.

Yes, cast iron potjies are well-suited for cooking on open fires or campfires. They are durable and can withstand high heat. Just be cautious when handling the potjie, as it will become extremely hot.

To re-season a cast iron potjie, scrub off any rust or old seasoning, wash it with hot water and mild soap, rinse, and dry it completely. Apply a thin layer of oil to the potjie’s surface, inside and out. Heat the potjie in an oven or on a stovetop for about an hour and let it cool. Repeat this process a few times to build up a new seasoning layer.

Our trading times are as follows: Monday to Friday, from 08:00 AM to 5:00 PM During these hours, our team is available to assist you with any inquiries, orders or support you may need.