At Best Duty, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return products under the following conditions:
- Defective or Damaged Items: If the item is defective or damaged upon receipt.
- Incorrect Items: If you received an item different from what you ordered.
Return Timeframe
- Damaged Items: Returns for damaged items must be initiated within 72 hours (3 days) from the date of purchase.
- Defective Items: Returns for defective items must be initiated within 6 months from the date of purchase, as per the CPA.
Condition of Returned Items
- Items should be returned in their original packaging.
- Include all accessories, manuals, and documentation.
Return Process
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Contact Us: Email our customer service at [email protected] with your order number and reason for return.
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Authorization: Await a return authorization and instructions.
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Shipping: Send the item to:
For Attention: Best Duty
17 Saxenburg Road,
Blackheath
Cape Town,
7580
South Africa
Refunds
Upon receiving and inspecting the returned item:
- Approval: If approved, a refund will be processed to your original payment method within 14 working days.
- Non-Approval: If not approved, we will notify you with reasons.
Shipping Costs
- Defective/Damaged/Incorrect Items: Best Duty covers return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Customised or Personalised Products: Items that have been engraved or customised.
- Used Items: Items that have been used, unless they are defective.
Contact Us
For questions or concerns, please contact us at:
- Email: [email protected]
- Phone: 073 951 6826
